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The historic Orange Post Office has been transformed into Australia Post’s very first “Community Hub @ Post”.
The Summer Street post office reopened its doors recently after extensive renovations.
Described as “the post office for the future” Australia Post’s Community Hub @ Post concept reimagines the traditional Post Office and brings together a range of new services and products in a central hub tailored to the local community.
Orange is the pilot site for the concept, which keeps all the existing mail and banking services for customers, but includes new features such as an on-site barista serving coffee, change rooms so you can try on purchases and, if required, arrange to return them while you are still in the post office.
There is a dedicated zone for small businesses to sort, wrap and send orders, including a large packing bench equipped with scales.
And a space for online retailers and small businesses to showcase and sell their products, with businesses to be rotated seasonally.
Post office customers can now also use digital queuing where you can scan a QR code, select your service and receive a text message when it’s your turn.
“Today is a landmark day for Australia Post as we reimagine the Post Office for the future,” Australia Post Group CEO and Managing Director Paul Graham said at the official launch in Orange.
“The way Australians use their local Post Office is very different today than it was 10 years ago. With Community Hub @ Post, we are reinventing how the Post Office operates to support the changing needs of our customers, and readying Australia Post for the future.”

